Patsy brings over a decade’s experience in system level roles across Ontario’s healthcare system. From Senior Fiscal Analyst to program policy development at the Ministry Health and Long-Term Care (MOHLTC) her passion for helping people within organizations to understand Lean Thinking and Process Improvement is unparalleled.

Patsy is a skilled facilitator who has performed workshops and training sessions to hundreds of colleagues in the past 20 years. She has an enthusiasm that keeps sessions flowing and audiences engaged.

Patsy is a results-oriented quality improvement professional who is focused on increasing capacity and capability of organizations. She provides coaching and mentoring to individuals that is tailored to develop their capabilities regardless of their skill level.

Past Presentations:

  • Utilizing Lean to improve care outcomes in Long-Term Care
  • Lean approaches to designing and implementing Quality Improvement Plans
  • Reducing Wait Times in Ambulatory Clinics Utilizing Lean Approaches