Renée Smith is the founding director of Lean Transformation Services at the Washington State Department of Enterprise Services. She leads a team that provides internal consulting services, as well as a program to provide services to other state agencies and local governments.

Renée believes the best hope for governments to deliver on their vital promises is when Lean is embraced as a human-centered philosophy of work, not just a set of tools used by an improvement expert.

This kind of Lean in government is a principled way of working that highly regards both customers and team members. When leaders drive out fear, team members know they belong, their contributions matter, and they deliver the exceptional value customers expect.

Renée holds a Master’s Degree in Organization Development from Pepperdine University. Her clients have included public, private, and not-for-profit organizations working on all kinds of challenges. Renée enjoys training for half marathons with friends in beautiful Tacoma, painting for therapy, cooking for company, and exploring cities around the world.