Tuesday, April 21, 2020

TimeSession TitleSession DescriptionPresenter(s)Location
12:00 p.m. – 5:00 p.m.RegistrationConference Office
1:00 p.m. – 4:00 p.m.Waste Walk Workshop (Cost: $75.00)This introductory workshop will give participants a thorough understanding of waste and the tools to drive it from your organization. By becoming more efficient, we can offer a better customer experience, reduce staff frustration, and become more cost-effective. Participants will receive a copy of the presentation for sharing and further training within their organizations.Pointe Sainte-Anne C
1:00 p.m.
– 4:00 p.m.
Daily Management Workshop (Cost: $75.00)Daily Management is a communication tool used by frontline teams to ensure each member understands the goals and expectations, and has a platform to identify what is getting in their way. It gives a base for team collaboration on issues, and a channel for communication with the management team. Following the Plan / Do / Check / Adjust cycle, the visibility boards ensure everyone is aware of the team’s status, achievements, and upcoming workflow. This workshop will highlight various Daily Management techniques used by the City of Fredericton, with participants able to mock-up their own routines with input from City staff.

Pointe Sainte-Anne D

Wednesday, April 22, 2020

TimeSession TitleSession DescriptionPresenter(s)Location
7:00 a.m. – 11:00 a.m.RegistrationConference Office
7:45 a.m. – 8:30 a.m.BreakfastPointe Sainte-Anne AB & Atrium
8:30 a.m. – 8:45 a.m.Opening RemarksPointe Sainte- Anne AB
8:45 a.m. – 10:00 a.m.Opening Keynote SpeakerInformation coming soon!Pete LuckettPointe Sainte-Anne AB
10:00 a.m. – 10:45 a.m.Networking BreakExplore twelve storyboards submitted by lean professionals.Gallery Passage
10:45 a.m. – 11:45 a.m. Breakout Session: Engaging the Frontline in Continuous ImprovementIn any organization there are different levels of problems faced.  Generally there are very few large scale problems such as the needing of new buildings, there are a few more medium sized problems such as pressure ulcers, hand hygiene, and food costs.  The most problems faced by staff would be smaller, day to day issues such as whose responsibility something is, or where does one find a specific supply.  If an organization is better able to identify and remove these frustrations from their processes, staff will be better positioned to complete their work safely, and on time.  
Traditionally solving these issues has been left to management, who must balance improvement with other work and more often then not do not have a full understanding as to what the problems are and how to solve them. 

Over the last 4 years a management philosophy has been deployed across 5 organizations – 13 sites across Canada that aims to empower frontline staff to take more responsibility in improving their day to day roles through tools and training. 

The result has been astonishing with over 500 improvements completed to date, and an average of 12% in staff engagement. 
Ali Shahzada & Tracy Boone, The Value CollaborativeMarysville
10:45 a.m. – 11:45 a.m.Breakout Session: Connecting Excel & Visio: Streamlining the Lean Process & Creating Stunning Visuals Have you ever stopped to consider the amount of rework, defects, and over-processing that goes into creating process maps and value stream maps? As Lean practitioners, we sometimes forget to look at the way we do our own work. This session will teach you how to use the tools you already have, Excel and Visio, to streamline and partially automate the process mapping and value stream mapping process. Logan Baillie, Barrington Consulting GroupPointe Sainte-Anne C
10:45 a.m. – 11:45 a.m.Breakout Session: Virtual Town Halls: 
Using technology to facilitiate Quality Board Huddles 
New Brunswick Community College offers instruction and support services from six campuses (and a corporate location) across the Province of New Brunswick. We are striving to implement Lean Six Sigma throughout our entire provincial operation. 

When the College can’t gather around a physical Quality Board, how can you build and maintain momentum with people located hundreds of kilometers away? 

NBCC is proposing a technology solution and is piloting its implementation in its second year of Lean Six Sigma. 
Tim J. Walker, NBCCPointe Sainte-Anne D
11:45 a.m. –
1:00 p.m.

Pointe Sainte-Anne AB & Atrium
1:00 p.m. – 3:00 p.m.Workshop: Empathy and Journey Mapping: Driving a client-focused approach to Process ImprovementOrganizations tend to focus on improving business processes in an effort to improve service, reduce costs, and increase revenue. The bulk of these efforts are driven from a process viewpoint and rarely examine the changes using a client’s perspective. This workshop will provide a brief overview of empathy mapping and journey mapping, using real-world examples of how a client-focused approach was used and how the results aligned with actual client input.Hurst Gannon & Nick Scott, Government of New BrunswickPointe Sainte-Anne AB
1:00 p.m. – 3:00 p.m.WorkshopInformation coming soon!Pointe Sainte-Anne CD
3:00 p.m. – 3:15 p.m.BreakPointe Sainte-Anne Atrium
3:15 p.m. – 4:15 p.m.What’s your PCO (problems, challenges and opportunities)? This session will give each participant the opportunity to share their problems, challenges and opportunities with other lean professionals. We ask that each participant is prepared to discuss one problem, one challenge and one opportunity that your organization has experienced.Wade Kierstead, City of FrederictonPointe Sainte-Anne AB
6:00 p.m. – 7:00 p.m.Maritime ReceptionEnjoy a hour of networking with other lean professionals in a casual setting. Gallery Passage
7:00 p.m. – 9:00 p.m.Maritime Dinner & EntertainmentExperience Maritime hospitality with an East Coast themed meal and an evening of laughter.Matt Wright, ComedianPointe Sainte-Anne AB & Atrium

Thursday, April 23, 2020

TimeSession TitleSession DescriptionPresenter(s)Location
7:00 a.m. – 11:00 a.m.RegistrationConference Office
7:45 a.m. – 8:30 a.m.BreakfastPointe Sainte-Anne AB & Atrium
8:30 a.m. – 9:15 a.m.Sponsored: Plenary SessionInformation coming soon!Pointe Sainte-Anne AB
9:15 a.m. – 9:30 a.m.BreakPointe Sainte-Anne Atrium
9:30 a.m. – 9:45 a.m.Plenary: Rapid Fire Session – Creating a Continuous Improvement EcoSystemWayne Snow will present on Bell Media’s continuous improvement ecosystem, where incident management, team skills, and process improvement are closely knitted together.  Incidents, traditionally called “faults” in a broadcast environment, need to mean something; they tell us what skills are lacking, or do not have conformity.  They tell us if a process is broken, missing or in need of a fine tuning.  Bell Media has created a system that ties all three together. Wayne Snow, Bell MediaPointe Sainte-Anne AB
9:45 a.m. – 10:00 a.m.Plenary: Rapid Fire Session – Finding Success in a Real-World Context, A Look at the Nova Scotia Nominee Program Application ProcessParticipants will walk through the steps taken to move a touchpoint and paper-heavy process to a stream-lined and efficient process. The presenter will show how she used the LEAN 6 Sigma techniques to dramatically improve processing of applications in a government program. This project demonstrates taking the theories of LEAN and applying them in a real-world context, with the challenges of delays, disruptions and the need to be flexible.Erin Schanare , Province of Nova ScotiaPointe Sainte-Anne AB
10:00 a.m. – 10:15 a.m.Plenary: Rapid Fire Session – Priority Matrix: Putting Order to ChaosMeasurand developed a prioritization tool to inform our decision making process around product development projects. Key benefits to participants: how to prioritize, maximize resources, focus on projects that will benefit the business. Tricia Harrison , MeasurandPointe Sainte-Anne AB
10:15 a.m. – 10:30 a.m. Plenary: Rapid Fire Session – Why I Will Always Love the ParetoThere is so much more to this seemingly basic tool than you may realize! Process mapping can be used to enable collective lightbulb moments, identify customer value, inform the next project and create a better future state. Don’t let them collect dust! Through practical advice and great stories, learn how to dig deeper by adding layers for effectiveness and how they can be used as a jumping off point towards sustained improvement.Christina Carlson , Carlson Consulting Services Pointe Sainte-Anne AB
10:30 a.m. – 10:45 a.m.BreakPointe Sainte-Anne Atrium
10:45 a.m. – 11:45a.m.Breakout Session: Don’t forget the Gravy: Documenting your Project’s Benefits and CostsThis session is intended to illustrate the ease and importance of establishing and realizing costs and benefits associated with improvement projects. Translating process metrics into financial measures help gain and maintain project support while also promoting continuous improvement methodologies across your organization. If increasing process and quality measures are the main course, a strong conveyance of net benefits is the gravy that no one should leave behind. Christopher Anstey, Halifax Regional MunicipalityMarysville
10:45 a.m. – 11:45 a.m.Breakout Session: NB EMO, Recovery: Build Back Better
The Flood of 2018 was an unprecedented event. The Recovery and Disaster Financial Assistance (DFA) processes were designed to handle a small volume of damage reports and claims; however, this event saw an 66% increase in damage reports and claims. Process timeframes were under stress and there was a greater demand to have the DFA claims resolved quickly. In June 2018, NB EMO Recovery undertook a process review to stabilize their processes. Results included: Formal Management Audit score improved 442%, process timelines saw an 86% decrease.
Serena McArthur & Lisa Munn, Government of New BrunswickPointe Sainte-Anne C
10:45 a.m. – 11:45 a.m.Breakout Session: Key Performance Indicators: Ensuring KPIs
Lead to Continuous
Learning and
What gets measured gets done. But, how do we know if we are measuring the right things? And, more importantly, how do we use this data to
drive continuous improvement?

The City of Saint John’s Key Performance Indicators (KPIs) have not only demonstrate accountability for progress on strategic priorities, they have led to service improvements. The City will share the evolving refinement of our KPIs and several projects resulting in operational efficiencies.
Stephanie Rackley-Roach, City of Saint JohnPointe Sainte-Anne D
11:45 a.m. – 1:00 p.m.LunchPointe Sainte-Anne AB & Atrium
1:00 p.m. – 3:00 p.m.WorkshopInformation coming soon!Pointe Sainte-Anne AB
1:00 p.m. – 3:00 p.m.WorkshopInformation coming soon!Pointe Sainte-Anne CD
3:00 p.m. – 3:15 p.m.BreakPointe Sainte-Anne Atrium
3:15 p.m. – 4:15 p.m.Closing Keynote SpeakerInformation coming soon!Gair MaxwellPointe Sainte-Anne AB
4:15 p.m. – 4:30 p.m.Closing RemarksPointe Sainte-Anne AB