Monday, April 23, 2018

Optional Tour (maximum 25 participants)

Time: 1:30 p.m. – 4:15 p.m.  
Location: Meet in the lobby of the Fredericton Convention Centre

Tour of the City of Fredericton Daily Management Boards and the St. Mary’s Maintenance Depot highlighting their 6S and inventory system


Welcome Reception

Time: 6:00 p.m. – 8:00 p.m.
Location: Pointe Sainte-Anne Atrium

Tuesday, April 24, 2018

Breakfast

Time: 7:45 a.m. – 8:30 a.m.
Location: Pointe Sainte-Anne Atrium

Opening Remarks

Time: 8:30 a.m. – 8:45 a.m.
Location: Pointe Sainte-Anne A&B

Opening Keynote – The Art of Powerful Conversations

Presenter: Stuart Knight
Time: 8:45 a.m. – 10:15 a.m.
Location: Pointe Sainte-Anne A&B

Having employees who possess the ability to connect with co-workers, customers, clients, service providers and administrators is key to any organization’s success. Every interaction we have with another human being is an opportunity to build trust with those that matter and dramatically increase the productivity of the team as a whole. Although texting and emailing are part of any business, nothing beats the positive results one receives by connecting face to face and voice to voice.

The Art of Powerful Conversation teaches your team how to infuse the “human factor” into their important business activities. Whether it’s selling a product or rallying colleagues behind a new concept, people are influenced by those they can relate to and understand. The Art of Powerful Conversation will give your team the skills they need to create relationships with those that impact your success. If your organization truly values its people, then stand behind that mission statement and create a corporate culture that is seen in action.


Break

Time: 10:15 a.m. – 10:30 a.m.
Location: Pointe Sainte-Anne Atrium

Plenary – Rapid Fire

Presenters: Geneviève DoucetDistrict scolaire francophone Sud & Natalie Thibault SimardDistrict scolaire francophone Sud 
Time: 10:30 a.m. – 11:00 a.m.
Location: Pointe Sainte-Anne A&B

Fast moving and full of learning opportunities.  Two presenters, ten minutes each, 20 slides, 30 seconds per slide. Discover their improvements and how they achieved them.  Each presenter will be given up to a 5 minute Q&A period.


Breakout Session – Organic by Choice – Grassroots successes!

Presenters: Jeannette Goneau, House of Commons and Louise McDonald, House of Commons
Time: 11:15 a.m. – 12:15 p.m.
Location: Pointe Sainte-Anne A&B

Our organic approach to Lean is yielding sustainable change in how we deliver products and services to our clients and Canadians. This session will highlight how internal Lean practitioners provide continuous improvement advisory services to support the Administration of the House of Commons.

Participants will hear about our:

  • grassroots Lean journey from 2009 to the present;
  • road map to facilitating process improvement initiatives;
  • model for developing internal Lean capacity; and
  • successes and challenges in working with cross-functional teams.

Breakout Session – How can you better manage your raw, in-process, and finished product inventory to shorten customer deliver lead time while reducing waste, e.g. setups, expiration date, obsolescence, carry costs, etc.?

Presenter: Pierre-Andre FruytierEY Advisory Services
Time: 11:15 a.m. – 12:15 p.m.
Location: Pointe Sainte-Anne C

How can you better manage your raw, in-process, and finished product inventory to shorten customer delivery lead time while reducing waste e.g. setups, expiration date, obsolescence, carrying costs, etc.? After having identified, with other participants, what waste come from processing and stocking too much or not enough inventory, you will learn which inventory management tools/techniques are better suited to your operations process, products, and customers. A short video will show you how this works in practice.


Breakout Session – Make Work More Human

Presenter: Renée SmithWashington State Department of Enterprise Services
Time: 11:15 a.m. – 12:15 p.m.
Location: Pointe Sainte-Anne D

What does it take to create a workplace where Lean Transformation can truly happen?  Based on more than 50 research interviews and experience at the Washington State’s Department of Enterprise Services, this session provides practicals insights to create a workplace where public servants can have a deeply gratifying experience and deliver exceptional value for customers.  Hear stories of the sobering impacts of fear and be inspired by the potential when we create a more human-centered workplace.


Lunch

Time: 12:15 p.m. – 1:15 p.m.
Location: Pointe Sainte-Anne Atrium

Plenary – Leveraging Technology to improve efficiencies and save money

Sponsored by Rogers
Presenter: Carolyn Wilton, Rogers
Time: 1:15 p.m. – 2:15 p.m.
Location: Pointe Sainte-Anne A&B

With each passing year, the number of workers who have grown up with mobile technology increases. Within five years, half of our country’s workforce will be composed of millennials most of whom have never been restricted to making calls to clients and colleagues from land lines, who never worked a day without a miraculous sliver of glass, aluminum and silicon in their pocket or purse. Unified communications expert, Carolyn Wilton, share insights on how mobile technology is directing the way we work and what companies can do to empower their workforce on the communications front.


Plenary – Rapid Fire

Presenters: Jeannine ChapeskieWaterloo Regional Police Service & Wade Kierstead, City of Fredericton
Time: 2:15 p.m. – 2:45 p.m.
Location: Pointe Sainte-Anne A&B

Fast moving and full of learning opportunities.  Two presenters, ten minutes each, 20 slides, 30 seconds per slide. Discover their improvements and how they achieved them.  Each presenter will be given up to a 5 minute Q&A period.


Break

Time: 2:45 p.m. – 3:00 p.m.
Location: Pointe Sainte-Anne Atrium

Breakout Session – Leading Change: Getting People Bought into a New Way!

Presenter: Mark SymesSymplicity Designs
Time: 3:00 p.m. – 4:00 p.m.
Location: Pointe Sainte-Anne A&B

In today’s competitive climate, improvement is not an option, but a must for any and all organizations. An organization’s improvement rate is directly influenced by it’s ability to attain Buy-In and adoption of change from its staff. This seminar will focus on how people and team dynamics is a key driver to successful Improvement. This Seminar will cover on the Three Key Categories of Leading Change and how to align them with DMAIC

  1. Discover
    1. The Three Stories of Change
    2. Getting Alignment and Buy-In.
  2. Design
    1. Setup up for Success
  3. Deployment
    1. Making sure the change sticks.

Breakout Session – Under the water or staying afloat? How to engage a drowning team

Presenter: Cameron ShuckMartin’s Point Health Care
Time: 3:00 p.m. – 4:00 p.m.
Location: Pointe Sainte-Anne C

This session will share a set of techniques and tools a lean practitioner can use to engage a frustrated team and help them stay afloat rather than drown in frustration. 


Breakout Session – Transformation Sustainability achieved by focusing on the role middle management plays in a continuous improvement environment.

Presenter: Paul Howlett, City of Edmonton
Time: 3:00 p.m. – 4:00 p.m.
Location: Pointe Sainte-Anne D

Most Lean Transformation efforts focus on bringing about changes to the front line operations and motivating the front line staff to become more involved with the improvement of daily workflow.  The importance of the role of middle management staff which includes supervisors, managers and technical staff in this transformation are often overlooked.  The lack of understanding of their role is a key factor in unsuccessful transformation efforts.  A focus on proper education and role definition for the middle management team will increase the chance of successful Lean transformation.


Maritime Kitchen Party – Reception

Time: 6:30 p.m. – 7:30 p.m.
Location: Pointe Sainte-Anne Atrium

Maritime Kitchen Party – Dinner & Entertainment

Entertainer: Marshall Button
Time: 7:30 p.m. – 9:30 p.m.
Location: Pointe Sainte-Anne A&B

Wednesday, April 25, 2018

Breakfast

Time: 7:45 a.m. – 8:30 a.m.
Location: Pointe Sainte-Anne Atrium

Plenary – Measuring people power: The last frontier

Sponsored by Morneau Shepell 
Presenter: Bill Howatt, Morneau Shepell
Time: 8:30 a.m. – 9:30 a.m.
Location: Pointe Sainte-Anne A&B

Today, we have the ability to measure process efficiency with microscopic precision. This has resulted in wave of process improvement that has and will continue to save organizations millions of dollars.  With evolving technologies like AI that can predict risk and efficiency opportunities, senior leaders are now giving process improvement and technology their attention and financial support.

Join us as Dr. Howatt introduces an innovative framework for exploring people power (i.e. available FTE capacity vs actual FTE capacity).   He will also share his “presenteeism” prevention strategy (PPS) which will unpack the business case and reveal the cost of doing nothing, while making the point that measuring people power pays.

For organizations who believe their success is dependent on maximizing their human capital, this conversation will be of interest.


Plenary – Rapid Fire

Presenters: Wesley Anderson, City of Mississauga & Kevin Loughery, City of Saint John
Time: 9:30 a.m. – 10:00 a.m.
Location: Pointe Sainte-Anne A&B

Fast moving and full of learning opportunities.  Two presenters, ten minutes each, 20 slides, 30 seconds per slide. Discover their improvements and how they achieved them.  Each presenter will be given up to a 5 minute Q&A period.


Break

Time: 10:00 a.m. – 10:15 a.m.
Location: Pointe Sainte-Anne Atrium

Plenary – Rapid Fire

Presenters: Todd Pettigrew, City of Bathurst / Jamie DeGrace, City of Bathurst & Ronnie Stewart, PMP, Government of New Brunswick
Time: 10:15 a.m. – 10:45 a.m.
Location: Pointe Sainte-Anne A&B

Fast moving and full of learning opportunities.  Two presenters, ten minutes each, 20 slides, 30 seconds per slide. Discover their improvements and how they achieved them.  Each presenter will be given up to a 5 minute Q&A period.


Breakout Session – Leveraging Small improvements to achieve Big Improvements and Savings. Engaging Employees through the 45 Day Challenge. 

Presenter: Susan Moore, NB Power
Time: 11:00 a.m. – 12:00 p.m.
Location: Pointe Sainte-Anne A&B

Industry best practice reveals that engaging employees to find smaller improvements within their own processes yields larger overall savings and helps embed a continuous improvement mindset throughout organizations.  

NB Power has combined this approach with proven change accelerator techniques to “jump start” employee engagement around continuous improvement. After realizing over $2 million in savings based on 100 ideas in year one, NB Power, took lessons learned from the first project and has revamped several aspects of the approach in order to engage more employees, generate more ideas and realize more improvements and savings.  

In this case study, we will walk you through: 

  • How we engaged employees at all levels and divisions of the company. 
  • How we established the 45 Day Challenge goals. 
  • Techniques and tools we utilized to engage employees, communicate and track our progress. 
  • Examples of improvement success stories. Including videos made by employees to highlight their efforts. 

 


Breakout Session – Lean+Agile:  Deliver Half the Software and Delight your Clients 

Presenters: Craig SzelestowskiLean Agility Inc.
Time: 11:00 a.m. – 12:00 p.m.
Location: Pointe Sainte-Anne C

Is technology really a “silver bullet” solution? One study notes that about 50% of functionality in custom software is rarely, or never used. Frequently IT systems take years to develop, but the business process problems remain.  Using Lean, along with Agile/Scrum approaches and toolssome public-sector organizations have solved major problems with Lean, reducing their business requirements by 80%, and then using Agile, have delivered better, working, software in less than half the time while delighting their clients and stakeholders. 


Breakout Session – The Journey of Selling Lean Six Sigma When No One Wants to Buy 

Presenter: Vincent MirabelliWorkplace Safety & Insurance Board (WSIB)
Time: 11:00 a.m. – 12:00 p.m.
Location: Pointe Sainte-Anne D

“That’ll never work here” 

These are the words that keep good companies from becoming great, and puts bad companies out of business. In fact, in most businesses, if you aren’t practicing improvement and innovation… if you aren’t transforming, you’re dying.  

So how do you sell the concept of Lean Six Sigma to an organization where, historically, it not only hasn’t been used, but hasn’t been welcome? What then? Is it even possible, or are we wasting our collective breath? Is it possible to secure investment in growing a shop dedicated to continuous process improvement and customer-centric design where one hasn’t existed in the past?  

In “The Journey of Selling Lean Six Sigma When No One Wants to Buy”, we’ll uncover tips and tricks, and discuss highlights and pain points, for you to take back to your organizations, to start them down the path of process improvement, leading to new growth and innovation. 

And who wouldn’t want that? 


Lunch

Time: 12:00 p.m. – 1:00 p.m.
Location: Pointe Sainte-Anne Atrium

Open Forum

Facilitator: Wade Kierstead, City of Fredericton
Time: 1:00 p.m. – 1:30 p.m.
Location: Pointe Sainte-Anne A&B

A conversation among delegates about new and interesting improvement initiatives in their organizations, and an opportunity to share and learn from others.  As well, an open forum to discuss future Lean Summit topics and ideas.


Breakout Session – Leading Change: OUTSIDE/IN (Case Study)- How Glenwood Kitchens and Occupational Concepts were able to transform their organizations.

Presenter: Mark SymesSymplicity Designs
Time: 1:45 p.m. – 2:45 p.m.
Location: Pointe Sainte-Anne A&B

We will talk through two organizational transformations:

Glenwood Kitchens: Glenwood was a good company wanting to be Great. In all previous attempts to improve, they would garner a 5-10% Improvement with their projects. We will walk you through how they went from this to a 40-100% Improvement/project by changing how they approached change.

Occupational Concepts is an occupational therapy company that came out of crisis. By Aligning Outside in and through an organizational transformation, they were able to move from 60% of their time working with clients to north of 90%. We will walk you through how they were able to achieve this.


Breakout Session – How to design and deploy your Lean program to survive a CAO, Mayor, and council change

Presenters: Steve KentCity of Mount Pearl & Dale Schattenkirk, KPMG
Time: 1:45 p.m. – 2:45 p.m.
Location: Pointe Sainte-Anne C

In any public sector environment there are political influences that can affect a municipality’s direction. This session will look at how to design a sustainable Lean Management System, create a succession and hiring plan for a new CAO, and align the organizational strategy to support the quality agenda. This case study of Newfoundland’s second largest city will outline the last two years of Mount Pearls Lean journey during numerous leadership changes and how it became stronger for it.


Breakout Session – The people skills needed to be an effective Six Sigma practitioner  

Presenter: Marc Comeau, City of Moncton
Time: 1:45 p.m. – 2:45 p.m.
Location: Pointe Sainte-Anne D

The ability to analyze statisticsinterpreting large amounts of dataand functional knowledge in the tools of Six Sigma are certainly important skills to achieve project success, but they all lack one important component: people skills.  Successful Six Sigma practitioners must rely on interpersonal skills just as much as they rely on their analytical skills.  Come learn how skills such as communication, negotiation, conflict resolution, coaching and being a change agent can lead to success. 


Break

Time: 2:45 p.m. – 3:00 p.m.
Location: Pointe Sainte-Anne Atrium

Closing Keynote – Seven Humour Habits for Workplace Wellness

Presenter: Paul Huschilt
Time: 3:00 p.m. – 4:00 p.m.
Location: Pointe Sainte-Anne A&B

Paul’s most requested talk. Humour Habits is an hilarious keynote which teaches wellness, celebrates accomplishments, and provides seven simple tactics for your people to use back at the office and in their personal lives.

Motivational and funny. Participants learn strategies to focus on their business goals, stay balanced in a sometimes unbalanced world, and adapt to changes within your organization. It’s a high-energy presentation that reinforces your organization’s core values while promoting personal and professional growth.

Seven Humour Habits is ideal for people who work in stressful environments. It’s an excellent way to say ‘thank you’ to your staff and show them that they are important to your organization. Your employees will leave with a greater sense of community and wellbeing, perfect ingredients for higher productivity and greater commitment to the success of the company. Paul works closely with you to understand your needs and personalize the keynote to reflect your uniqueness and goals.

Paul is an award-winning speaker with a background in career counselling, adult education, and human resources. He’s also an actor and singer. This odd mixture leads to captivating keynotes that educate, entertain and inspire.