Tuesday, April 23, 2019


1:00 p.m. – 4:30 p.m. Optional: Waste Walk Workshop (Capacity 40 / $75.00)

Facilitator: Carolyn Stevens, City of Fredericton
Location: Marysville A&B

Waste Walks give a simple, structured methodology to find inefficiencies and understand what is causing the issues.  This introductory workshop will give participants a thorough understanding of waste and the tools to drive it from your organization.  By becoming more efficient, we can offer a better customer experience, reduce staff frustration, and become more cost-effective.  Participants will receive a copy of the presentation for sharing and further training within their organizations.


1:30 p.m. – 4:30 p.m. Optional: Tour (SOLD OUT)

Location: Meet Wade Kierstead, City of Fredericton in the Front Lobby of the Fredericton Convention Centre

Tour of the City of Fredericton Daily Management Boards and the St. Mary’s Maintenance Depot highlighting their 6S and inventory system.


6:00 p.m. – 8:00 p.m. Networking Reception 

Location: Barker’s Point A&B

Wednesday, April 24, 2019


7:45 a.m. – 8:30 a.m. Breakfast

Location: Pointe Sainte-Anne Atrium

8:30 a.m. – 8:45 a.m. Opening Remarks

Location: Pointe Sainte-Anne A&B

8:45 a.m. – 10:00 a.m. Keynote Presentation: Creating a Winning Culture

Presenter: Buhle Dlamini
Location: Pointe Sainte-Anne A&B

What Culture are you currently experiencing in your organisation?

Most organisations fail to understand and leverage the importance of culture in achieving success.  Discover how to reinvent the culture of your organisation by focusing on the key elements of a winning culture.

This presentation will help you seamlessly turn a diverse group of people into a winning, effective and values driven team by changing the culture. It’s been said that “Culture Eats Strategy for Breakfast” now learn how to turn this power into your winning advantage. Most organisation focus on “What” we do to the detriment of “How” we do it and their culture suffers for it. Smart organisations put thought and planning to the “how we do things” the same way an architect takes different factors into consideration when designing a masterpiece. Creating a winning culture is about creating an environment that makes winning easy by laying down foundations for continuous growth, which are:

  • Distinction: a blueprint that’s hard for competitors to imitate.

  • Values: clear values that shape individual and collective behaviour.

  • Standards: measurable excellence expectations across the organisation.

  • Belonging: a deep personal ownership and a sense of togetherness.


10:00 a.m. – 11:00 a.m. Networking Break

Location: Barkers Point A&B

11:00 a.m. – 12:00 p.m. Breakout Session: Water Services Lean Journey: Engaging Staff, Making Improvements, Delivering Results for the City of Ottawa

Presenters: Scott Gray, City of Ottawa & Scott Laberge, City of Ottawa
Location: Marysville A&B

A summary of Water Services experience in engaging with Lean Agility Inc. and applying Lean principles to a range of operational programs that delivered a significant reduction in the number of process steps, eliminated backlogs of work, increased production by over 200%, without increasing resources or working harder. This topic will highlight the Lean process improvements and implementation of daily management in the operational branches that make up Water Services at the City of Ottawa.


11:00 a.m. – 12:00 p.m. Breakout Session: The Importance of Good Habits in a Successful and Sustainable Lean Six Sigma Project

Presenter: Marc-André Alary, DirecSys Inc.
Location: Pointe Sainte-Anne C

How can I make improvements stick? What is the missing link? What are the key differences between successful and non-successful projects? One of the major challenges facing organizations is the sustainability of Lean Six Sigma Projects. The workshop will focus on understanding the importance of identifying in advance the new behaviours required from the employees affected by the change and then changing habits to create those behaviours.


11:00 a.m. – 12:00 p.m. Breakout Session: Applying Lean to Non-Transactional Work

Presenter: Craig Szelestowski, Lean Agility Inc.
Location: Pointe Sainte-Anne D

Many Lean transformations begin and stay in the realm of high-volume, mass-processing, transactional processes. This results in Lean not being implemented in non-transactional areas, so it does not take root across the entire enterprise. Can Lean improve the development of policy, plans, reports, briefing notes, communications, and other products where the subject varies widely, the work is highly customized and volumes are low? Introducing transactional Lean approaches to groups that perform non-transactional work can alienate these stakeholders, including many leaders. Learn how a number of organizations have applied a different type of Lean thinking to these types of work to reduce lead times, increase capacity, improve delivery and increase buy-in.


12:00 p.m. – 1:00 p.m. Lunch

Location: Pointe Sainte-Anne Atrium

1:00 p.m. – 2:00 p.m. Plenary Session: Growing Lean: How a 25-year-old shape-sensing technology company needed to find Lean to deal with sales success

Sponsored by Measurand Inc.
Presenters: Terry Patterson, Measurand Inc.  & Billy Carr, Measurand Inc.
Location: Pointe Sainte-Anne A&B

How can you apply lean principles to adapt to and scale up with increasing demand?

Measurand started as a research company, became a motion-capture company, and then moved into the geotechnical monitoring sector, achieving a period of rapid growth and expansion, seeing an 89% growth in sales in 2015. Measurand grew from nine employees to over 70 in only five years.

Learn about Measurand’s journey of applying Lean principles to facility planning, production, and employee training. Find out how Measurand successfully applied lean principles to triple the sales of our product line.


2:00 p.m. – 3:00 p.m. Plenary Session: Rapid Fire Presentations

Presenters: Ajay Maini, Province of NS
Location: Pointe Sainte-Anne A&B

Fast moving and full of learning opportunities.  Presenters will have, ten minutes each, 20 slides, 30 seconds per slide.  Discover their improvements and how they achieved them.  Each presenter will be given up to a 5 minute Q&A period.


3:00 p.m. – 3:30 p.m. Break

Location: Barkers Point A&B

3:30 p.m. – 4:30 p.m. Breakout Session: Apply Lean Principles within Outlook and increase your Personal Productivity and Effectiveness

Presenter: Gary Cox, Barrington Consulting Group Ltd.
Location: Marysville A&B

What do Lean Six Sigma, Outlook, and your ability to get results have in common? In this workshop we will share with you how you can combine Lean Six Sigma tools, like ‘TIMWOODS’ waste identification and Critical-To-Success Trees with your Outlook Email, Calendar, and OneNote to increase your personal productivity and effectiveness.


3:30 p.m. – 4:30 p.m. Breakout Session: Can Lean Six Sigma be implemented in public schools to assist administrators, teachers and students?

Presenters: Natasha Spencer, School District Anglophone West & Gail Craswell, School District Anglophone North
Location: Pointe Sainte-Anne C

Ever wonder how Lean Six Sigma can be implemented in a public school? Come listen to the journey of two Alignment Champions who implemented various projects in Elementary and Middle schools across New Brunswick.

Their projects focused on Improving Literacy Rates, Improving Processes around Guided Reading, Tier 1 Responses to Behaviours, and Kindergarten Readiness.

We will discuss our successes, barriers and next steps.


3:30 p.m. – 4:30 p.m. Breakout Session: Aligning Improvement from Strategy to Service with Lean Operational Excellence

Presenter: Patsy Morrow, Develop Consulting
Location: Pointe Sainte-Anne D

This session will provide an overview of the application of Lean Hoshin Kanri approaches in building strategic planning, strategic visions for organizations. Following approaches that span from the frontline to the boardroom, demonstrating examples of where organizations have utilized Lean approaches to select, design and implement improvements in support of strategic goals.


6:30 p.m. – 7:30 p.m. Maritime Kitchen Party Reception

Location: Gallery Passage

7:30 p.m. – 9:30 p.m. Maritime Kitchen Party Dinner & Entertainment

Entertainment: Matt Wright
Location: Pointe Sainte-Anne Atrium and A&B

Thursday, April 25, 2019


7:45 a.m. – 8:30 a.m. Breakfast

Location: Pointe Sainte-Anne Atrium

8:30 a.m. – 9:30 a.m. Plenary Session – Lean in Higher Education – How Institutions are using Lean to deliver education better.

Presenters: Dale Schattenkirk, KPMG & Tim Walker, NBCC
Sponsored by KPMG
Location: Pointe Sainte-Anne A&B

Higher Education is dealing with continued financial pressures while enrolments decline and competition for the same students increase. NBCC is using the Lean management system as a way to increase efficiencies and deliver higher quality to the students they serve.

In the session you will learn:

    • The similarities and differences in applying Lean in Higher Education versus other industries.
    • The difference between getting deep Leadership buy-in first versus building Leadership Buy-in through action based implementation (project approach)
    • How government organizations can work collaboratively within a competitive environment to achieve their needs and build collaboration using a quality management system framework.
  • The standard structure that accelerates Lean Implementation and staff engagement in a not for profit organization

9:30 a.m. – 10:15 a.m. Plenary Session: Rapid Fire Presentations

Location: Pointe Sainte-Anne A&B

Fast moving and full of learning opportunities.  Presenters will have, ten minutes each, 20 slides, 30 seconds per slide.  Discover their improvements and how they achieved them.  Each presenter will be given up to a 5 minute Q&A period.


10:15 a.m. – 10:45 a.m. Break

Location: Barkers Point A&B

10:45 a.m. – 11:45 a.m. Breakout Session: The Journey to Continuous Improvement – A Government Program’s Perspective to Achieving and Measuring Success

Presenters: Pamela Muir, Province of Nova Scotia  & Keith Messenger, Province of Nova Scotia
Location: Marysville A&B

Ever wonder what the journey to developing a Continuous Improvement Program within a government setting looks like? Join us as we walk you through our journey and show you the lessons we learned as we developed the program we have today. We will also teach you the key guiding principles we learned that will help establish a framework for successful program development and measurement.


10:45 a.m. – 11:45 a.m. Breakout Session: Engaging Front Line and Middle Managers in Lean Daily Management System

Presenter: Ghassan SalehMaineHealth
Location: Pointe Sainte-Anne C

This session shares the findings of a taskforce that was tasked to solve for the problem of managers poor engagement in our Lean Daily Management System (LDM). The taskforce developed a booklet that guides the managers through the standards they need to comply with and the tools that they use in running their Gemba boards. The content of the booklet revolves around 4 domains: LDM, boards’ logistics, managerial skills and coaching. 


10:45 a.m. – 11:45 a.m. Breakout Session: Shifting Culture and Building Internal Capacity to Drive Change – The City of St. John’s Continuous Improvement (CI) Journey

Presenters: Callie Woodward, Leading Edge Group & Victoria Etchegary, City of St John’s
Location: Pointe Sainte-Anne D

A Quality of Work Life Study conducted at the City in 2016 had a clear message: staff wanted to be more involved in solving the problems the organization was facing. Following a program review that saw significant job losses, the timing and outcomes of the Study created an impetus for positive change. This case study provides a strategy and framework to effectively engage with staff and management and develop capacity to influence and facilitate culture change from the ground up.


11:45 a.m. – 12:45 p.m. Lunch

Location: Pointe Sainte-Anne Atrium

12:45 p.m. – 1:45 p.m. Breakout Session: Gearing up for success … “the Big Why” 

Presenters: Greg BrydenNew Brunswick Department of Transportation and Infrastructure (NBDTI) &  Caryn GunterNBDTI 
Location: Marysville A&B

“The BIG Why” lays the framework for all future work by systemically asking a series of “why” questions that will better prepare team leads and enhance buy-in / support from staff. Application of supplemental tools (developing a change agenda, identifying internal and external stakeholders, and completing a core needs assessment) enhances problem discovery and dictates engagement and communication strategies. When combined, these tools establish the elements of charters, project plans, development / maturity plans, etc. and set up projects for success.


12:45 p.m. – 1:45 p.m. Breakout Session: How to plan and facilitate a Value Stream Mapping Workshop in a non-manufacturing environment. 

Presenter: Robert NewcombeBarrington Consulting Group Ltd. 
Location: Pointe Sainte-Anne C
Presentation: 

Do you see the value in value stream mapping, but just not sure how the traditional, manufacturing tool can best fit your service organization? I will show you the critical steps in planning for a workshop, facilitating the workshop (with an emphasis on lead time, technology, and pain points), and perhaps most importantly, ensuring the action items are executed following the workshop.  


12:45 p.m. – 1:45 p.m. Breakout Session: Learn Share Leverage – NB Power’s Large Scale Green Belt Deployment

Presenters: Erik Matchett, NB Power & Lori Mofford, NB Power
Location: Pointe Sainte-Anne D

Are you looking for ways to reinvigorate your continuous improvement program? Attend this session to hear first-hand how almost 40 Green Belts contributed to a culture changing strategy for long term sustainable results, and how an army of coaches led the way to success.


1:45 p.m. – 2:15 p.m. Break

Location: Barkers Point A&B

2:15 p.m. – 3:15 p.m. Plenary Session – LEAN LEADERSHIP AND MAKING WORK MEANINGFUL: building, managing, and sustaining lean organizations

Presenter: Robert O. Martichenko 
Location: Pointe Sainte-Anne A&B

Building cultures of continuous improvement is an evolution and never-ending search for opportunities. Join Robert Martichenko as he discusses his lessons learned while implementing and practicing operational excellence across many industries and organizations. In this thought provoking and engaging talk, Robert will share the power of Lean Leadership to successfully engage teams and create a high-performance organization by focusing on making work meaningful.

Key Presentation Learning Points:

    • Learn the driving forces, techniques, and behaviors of Lean Leaders.
    • How to use the power of story to engage the entire organization to achieve sustained business results.
  • How to focus on people in order to embrace the principle of making work meaningful.

3:15 p.m. – 4:15 p.m. Keynote Presentation: Bring It On…Strategies for Teamwork and Resilience

Presenter: Meg Soper
Location: Pointe Sainte-Anne A&B

Get ready for a highly engaging and interactive presentation!  This session brings laughter and energy to the topic of conflict and dealing with the shifting demographic in the workplace.  Meg will also give everyone insight into how we can bolster our resilience and thrive in times of change.

The Heart of the Presentation

The goal is to create awareness about how we can shift our perspective to build better relationships with the people we work with. We can strive to engage the different generations in our workplace by understanding how and why people behave differently. We can also be more aware of how our emotions, perceptions and preconceived ideas can impact our day to day interaction with others.

What Does the Audience Leave With?

    • Attendees will gain insights into the tendencies and behaviors of the different generations;
    • Learn the 4 key elements of a positive work culture;
    • Learn strategies around ‘mindful conversations’ and the power of being present when connecting with others.
    • Recognize the advantage of using both the creative and analytical sides of our brain;
  • Bolster your resilience by adapting mindful techniques to give our “brain a boost.”