Opening Keynote: ‘Brain Wellness – The Secrets For Longevity’

Presenter: Gary Anaka

Presentation Materials: Not Available

Are you experiencing brain fatigue? Memory going? Not as sharp as you used to be? Worried? Are you living and working in a multi-tasking environment? If so, you may be experiencing accelerated brain aging. Your precious brain may be burning out early. How can you connect to the future if you don’t have a brain to do it with? The exciting new field of Applied Educational Neuroscience has meaningful answers for everyone regardless of age. This practical workshop provides information and techniques to make your life and job easier. Find out what a healthy brain needs and what brain killers to avoid. Gain the secrets of brain longevity to give you workable strategies for life long brain wellness. Discover how to make brain plasticity work for you every day. This energetic and lively session is filled with hope and optimism for your future. Find out how to use it before you lose it!

Results, Not Resistance: Building Buy-in and Execution in your Lean Projects

Presenter: Craig Szelestowski

Presentation Materials: Presentation Notes

Most organizations recognize the importance of developing a good strategy and having great ideas to achieve their goals but don’t put nearly as much effort into execution, especially when it comes to getting buy-in. As a result they don’t meet their objectives. Learn how to dramatically increase your odds of great results using the Results Equation (R = I x D x E) to build buy-in and develop an execution plans that’s are as strong as your improvement ideas.

Change Governance 

Presenter: Kate Rogers

Presentation Materials: PowerPoint Presentation

For an elected official and decision-maker, the practice “Change Management” actually translates into “Change Governance.” To achieve a culture of change within the government sector, elected leaders need to be committed to transparency, open data by default and design, and evidence-based decision-making. A commitment to these principles predicates an environment of continuous improvement that strives not only for efficiencies but also for innovation and engagement.

As a civic leader, I am committed to making informed, effective change. The decision by City Council and senior management to employ Lean Six within the corporation has uncovered significant savings and efficiencies for the City of Fredericton. While these effects are not to be diminished, it is the enduring effects on the culture of the organization, such as the behavioural and attitudinal changes of staff and Council that leverage the greatest impact. Continuous improvement has led to increased employee engagement, long-term planning strategies, and informed decision-making, all in the name of providing better service to Fredericton residents.

A symbiotic relationship governed by trust must exist between elected leaders, senior management and staff to ensure a culture of continuous improvement. Change governance requires a willingness by elected officials to be driven not by “politics” but by information, innovation, and the assurance of enhanced operations when making decisions for their constituents.

Breaking Down Silo (Lean/Audit/Risk)

Presenter: Jag Sharma

Presentation Materials: PowerPoint Presentation

All too often Corporations look at important initiatives such as Internal Audit and Corporate Risk silos. Internal Audit is traditionally finance focused and Risk could be Finance and Legal focused. Rarely do organizations effectively connect the dots and align Continuous Improvement / Audit / Risk.  Jag Sharma will outline a road map to connect the three as they are doing in Oshawa to help ensure sustainability of our Lean Continuous Improvement deployment.

What is Lean?

Presenter: Wesley Anderson 

Presentation Materials: PowerPoint Presentation, Handout

This session provides participants with an overview of key tools, concepts and principles of Lean, using examples applied at the City of Mississauga.  It will also touch on applying Lean in your workplace and developing a culture of continuous improvement in any organization.

Deploying a Project Evaluation to Measure a Lean Effort

Presenter: Derrick Somers

Presentation Materials: Not Available

A Project Evaluation is an important tool to track the performance of the organization relative to a previous time period for Lean improvement initiatives. Typically the Project Evaluation tracks the organizations performance during the course of a Lean project in key areas to determine if the Lean implementations are having the desired effect.

These areas typically include (not inclusive):

  • Direct Labour
  • Indirect Labour
  • Salaried Staff
  • Internal Scrap
  • External Scrap
  • Material Yield

Realizing Transformational Change Through Lessons Learned

Presenter: Stephanie Rackley-Roach

Presentation Materials: PowerPoint Presentation

The City of Saint John has a history of implementing cost-effective service improvements; however, limited growth and rising costs required a more focused approach. Recently, the City implemented a corporate continuous improvement program. Lessons learned provided the basis for building, evaluating and improving the program to foster a culture of continuous improvement throughout the organization. This session will offer a readiness and implementation check-list for organizations looking to implement or improve their continuous improvement programs.

Staffing to Demand 

Presenter: Dale Schattenkirk

Presentation Materials: Not Available

In today’s public service environment utilizing the limit human resources to deliver a superior client experience at a low cost is challenging.

Breaking this problem down to its fundamentals is critical to properly align the cities services and staff. There are typically three environments that a municipality can function within:

  1. Capacity / demand misalignment (too much demand)
  2. Capacity / demand misalignment (too much capacity)
  3. Capacity / demand alignment

This session will show the participants how to:

  • Identify demand (Takt) and measure it
  • Identify the corresponding cycle time(s)
  • Calculate the demand curve
  • Complete a staffing analysis (people/talent/output)
  • Create a staffing profile
  • How to effectively staff to demand in today’s collective bargaining environment
  • Build sustainability into your staffing model
  • Create a simple ongoing dashboard to measure performance

At the end of this session the participants will have worked through an example, used several templates and be prepared to complete a staffing analysis in their own work environment.

Importance of and Measuring Investment in Our People

Presenter: Lori Schmidt

Presentation Materials: PowerPoint Presentation

When you think about productivity and what it means to your company, what aspects of your business do you think of first? If you are like many business leaders in Canada, your mind responds to this challenge by going to one of three places: processes, technology or facilities. But where are your people in this productivity equation? How often do you measure your people’s ability to work together in collaborative teams, to identify and resolve nagging challenges and to create solutions to problems you didn’t even know you had?

Implementing Daily Management – An Introduction and Workshop

Presenters: Wade Kierstead and Scott Brown

Workshop Materials: Fredericton Daily Management Presentation, Daily Management Forms and templates, Daily Management DM board weekly schedule, Daily Management Board template plot 36×48, Daily Management Audit Evaluation post implementation

Communication and feedback around KPI’s, metrics, and daily activities are where many organizations falter, however Lean requires tracking these to know whether our processes are in control.  Daily Management is a focused team approach to regularly monitor and improve work and is an integral part of a Quality Management System.  The City of Fredericton will present the pillars of Daily Management and their successes and roadblocks, followed by an implementation exercise where participants can apply Daily Management to their own workspace. 

No one is better off just because they met you.  Identifying metrics that measure results.

Presenter: Melinda Munro

Workshop Materials: PowerPoint Presentation, Workbook

Citizens care about services.  They also care about taxes, but it isn’t their job to care about processes.  Our job is to care about processes to ensure that they are efficient and effective as they can be to deliver citizen-centred services. 

Typical private sector metrics gathering approaches can help, but government needs to think about metrics that reflect not only agency level performance but population level results; to go beyond process improvement to delivery on the strategic goals of the municipality.

Using Waste Walks to make your operations Lean and Fit

Presenters: Michele Cronin and Mike Lee

Workshop Materials: COF Lean Summit Waste Walk Training, Step 1 Intradepartmental req problem statement, Step 2 – Waste Observation Record (Blank), Step 2 Intra-departmental Waste Observation Record, Step 3 Intra-departmentalRequistions for Material – Current State, Step 4 Fishbone Intradepartmental req, Step 5 – Decision Matrix (Blank), Step 5 – Decision Matrix and Criteria Itra department req, Step 6 Intra-departmentalrequistion for materials, Implementation Plan (Handout 25), Step 6 Intradepartment Requisitions Future State, Step 6, Implementation Plan (Blank), Step 7 Problem-Solving Methodology (Handout 3), WW Training Wall Map

Every process has a certain amount of inherent waste, because “that’s the way we’ve always done it”, or because we haven’t found a way to get to the root of our problems.  Waste Walks give a simple structured methodology to work “on the business”, analyze where we are inefficient, and understand what is causing the issues.  By becoming more efficient we are able to offer a better customer experience, reduce staff frustration, and become more cost-effective.  This workshop will give participants a thorough understanding of waste and the tools to drive it from your organization.

Kaizen Application in the Healthcare Setting: Methodology and Lessons Learned

Presenters: Morteza Zohrabi and Melissa Stark

Presentation Materials: PowerPoint Presentation

Complex process? Large project scope? Short time frame? What is a Black Belt to do? Kaizen-it!

This session will provide a complete overview on how Kaizen methodology can be applied to almost any LEAN Six Sigma project to help reduce project lifecycle and quickly identify the “right” improvement initiatives. A case study of how this method format is currently being applied within a complex healthcare setting and share lessons learned to assist project teams in leveraging this methodology will also be presented.

Passion to Success: How to Put an Idea into a Project

Presenter: Christina Carlson

Presentation Materials: PowerPoint Presentation, Handout

Have you used a Business Model Canvas? CCS has used this blueprint, with the Golden Circle, to create a simple, one-page tool that aligns with the “Why, What and How” of an organization with ideas and innovation. I will review this tool so you can see how it’s aligned with the framework of an organization, and how it is used as a filter to make decisions about future state ideas and timing for project implementation.

Value Stream Mapping: Bring client experience to service delivery design

Presenter: Glenn Tombia

Presentation Materials: Not Available 

Value stream map (VSM) is a pictorial representation of how people and things flow through a system from beginning to end. It helps highlight any inefficiency in the current system such as waste, flow issues, variability. This is a great framework for identifying opportunities and solution design.  It has proven to be effective when bringing stakeholders from different organizations together to improve client/patient experience simply by placing the client at the heart of the discussion.

From Break-even to Six-figure Profit in 10 Months: A Humble Story of Great Success

Presenter: Kevin Erickson

Presentation Materials: PowerPoint Presentation

You’re good at what you do and your customers are satisfied, but are you struggling to achieve that next level of success? In this inspiring story-telling session, you will hear how a family-owned, 40-year-old company made an incredible breakthrough as they began their Lean journey. Attendees will hear what this company did and what concepts they applied to get them back on track and set the stage for even greater improvements.

Rapid Fire

Presentation Materials: Darren Murphy, Caryn Gunter, Larry Currie & Stephanie Elkins

Fast moving and full of learning opportunities.  Four presenters, five minutes each, 20 slides,15 seconds per slide. Discover their improvements and how they achieved them.  Each presenter will be given up to a 10 minute Q&A period.

The People Factor: How to influence people productivity one thought at a time.

Presenter: Bill Howatt

Presentation Materials: PowerPoint Presentation

Many organizations have invested in strategic plans, balance score cards, technology and processes all with the end goal of achieving increased efficiencies and results.  While it’s true that these tactics have been proven to impact an organization’s results, it is important to note that success is influenced and dependent on people.

The way that people approach their work is one factor that can actually predict organizational results. People productivity metrics such as attendance, discretionary effort and presenteeism can predict the available people power as well the cost to achieve desired financial results.

Ultimately, these “people factors” are dependent on a two-way accountability model.  How effectively employers facilitate this two-way accountability model will define an organization’s success.

Join Dr. Howatt as he discusses how employer’s behaviors and employee’s behaviors predict people productivity, as well what employer can do to positively facilitate the people factor.

Closing Keynote: ‘The Ultimate Ending’

Presenter: Paul Huschilt

Presentation: PowerPoint Presentation

It’s the end of the conference.  It’s the closing session.  And it’s the one you can’t miss.

At this year’s Canadian 2017 Lean Summit we’re offering something completely different. This one session is a summary of everything you’ve seen and heard over the last 3 days.  But it’s not your average recap of facts.

Paul Huschilt brings you “The Ultimate Ending”.  Created specifically for the Lean Summit, Paul gathers material as the program unfolds. He weaves his notes into a one-of-a-kind comic summary.  With his quick wit and inventive style, all of the key learnings and events are presented as an insightful and hilarious outsider’s take on what we experienced at the conference.

Paul believes strongly that laughter helps people remember. His mission is to send you home thinking about everything that happened at at convention, and laughing.  A lot.

It’s one of the highlight events of the conference.  Yes, it’s at the end, so book your travel calendars accordingly.